Shipping Policy
Order Processing and Shipping
- Order Processing Time: We typically process orders within 1-3 business days of receipt. Custom orders may have a longer production time. See the product page for details.
- Free Worldwide Shipping: We offer free shipping to most destinations!
- Shipping Methods: We collaborate with reputable international carriers to ensure reliable delivery based on your address.
- Order Tracking: Once your order ships, you'll receive an email with a tracking number. Track your package on our website or the carrier's website.
Delivery Time
- Estimated Delivery Time: Standard shipping usually takes 7-15 days. Please note, delivery times may vary due to customs clearance, holidays, or unforeseen circumstances. Remote areas or special items may require additional time.
Returns and Exchanges
- Quality Guarantee: If you receive a damaged or defective item, contact our customer service within 3 days of receipt. We'll provide a free replacement or refund, including return shipping costs.
- Custom Orders: Due to their personalized nature, custom orders are generally not returnable.
Frequently Asked Questions
- Order Status: Check your order status by logging into your account.
- Tracking Information: Use the tracking number from your shipping confirmation email to track your package.
- Customs Duties: You are responsible for import duties and taxes. Check with your local customs office for more information.
- Other Questions: Contact our customer service for any further questions.
Contact Us
- Email: tomakerfavor@gmail.com
Note:
- Holiday Delays: Shipping times may be affected by holidays or unforeseen circumstances (e.g., natural disasters).